Gig and Platform Workers in India: The Struggle for Rights and Recognition

The rise of the gig economy has dramatically reshaped the Indian labor market, bringing with it a new wave of workers who operate outside the traditional employer-employee relationship. Gig workers—who deliver food, drive for ride-hailing services, or freelance in various sectors—are part of a fast-growing workforce segment. However, despite their significant contributions to the economy, these workers often lack basic rights and protections under existing labor laws. With the growing demand for formal recognition and social security benefits, whether India’s labor law framework can adapt to these new realities has become a critical issue.

The Gig Economy in India: An Overview

India’s gig economy has exploded in recent years, fueled by the rapid growth of technology platforms like Uber, Ola, Zomato, Swiggy, UrbanClap, and others. According to a NITI Aayog report, India had around 7.7 million gig workers in 2020-21, and this number is expected to grow to 23.5 million by 2030. Gig workers are categorized as independent contractors, which gives platforms the flexibility to scale their operations while avoiding the obligations associated with formal employment relationships, such as providing benefits like health insurance, paid leave, and job security.

While the gig economy offers workers opportunities for flexible work arrangements, it also leaves many vulnerable to exploitation. Gig workers face unpredictable incomes, lack of job security, and no formal social protection—a situation that became even more precarious during the COVID-19 pandemic, when many were left without income support or healthcare access.

Lack of Legal Recognition and Protection

The main issue gig workers face in India is the absence of legal recognition under traditional labor laws. In the current framework, workers are broadly classified as either employees or independent contractors. Gig and platform workers fall into the latter category, which excludes them from the protections and benefits typically afforded to regular employees.

This lack of legal recognition means that gig workers have no access to essential protections such as:

• Minimum Wage Guarantees: Since gig workers are paid per task, their earnings can vary widely, and many do not meet the threshold for minimum wage levels in various states.

• Social Security: Most gig workers are not covered by schemes like Employee Provident Fund (EPF), Employee State Insurance (ESI), or pensions. This leaves them without a financial safety net in case of illness, accidents, or old age.

• Health and Safety Protections: Gig workers often face risky working conditions, such as delivery drivers braving traffic and adverse weather conditions, without the assurance of workplace safety regulations or insurance.

• Collective Bargaining: As independent contractors, gig workers cannot unionize or engage in collective bargaining, limiting their ability to advocate for better wages and conditions.

The Code on Social Security, 2020: A Step in the Right Direction?

The Indian government has acknowledged these challenges and made some attempts to extend protections to gig workers through the Code on Social Security, 2020. For the first time in India’s labor history, this code recognizes gig and platform workers as a distinct category, offering a legal basis for providing them with social security benefits. The code allows for the creation of social security schemes for gig and platform workers, including provisions for life and disability cover, health and maternity benefits, and old-age protection.

While this recognition is a positive step, many labor experts argue that the code falls short of delivering substantial benefits. The key issue lies in the fact that most of the provisions related to gig workers are not mandatory. The implementation of social security schemes is left to the discretion of state governments and the platforms themselves, meaning that enforcement is inconsistent and many workers may still be left without adequate protections.

Global Precedents: What India Can Learn

Several countries have taken steps to offer better protections to gig workers, providing valuable lessons for India. For example:

• The UK: In the landmark case of Uber BV v Aslam, the UK Supreme Court ruled that Uber drivers should be classified as "workers," entitling them to minimum wage, paid holidays, and other employment rights. This decision has set a precedent for gig worker rights in the UK, potentially influencing policies in other countries.

• California, USA: California’s Proposition 22, while controversial, allows gig workers to remain independent contractors but provides certain benefits like healthcare subsidies and accident insurance. This model offers a middle ground between the flexibility of gig work and the need for basic protections.

• Spain: Spain has passed legislation that recognizes food delivery riders as employees, giving them access to benefits like unemployment insurance and collective bargaining rights.

India could draw from these examples to create a more robust and inclusive framework that balances the need for platform flexibility with workers’ rights.

The Way Forward: Formalizing Gig Work

As the gig economy continues to grow, the need for comprehensive reforms in India’s labor laws is becoming increasingly urgent. To create a fair and sustainable gig economy, several changes are necessary:

1. Legal Classification: India must create a clear legal framework that defines the status of gig workers. This could involve a hybrid classification that recognizes gig workers as a unique category entitled to basic protections, while still maintaining the flexibility that characterizes gig work.

2. Mandatory Social Security: The government should mandate that platforms contribute to social security schemes for gig workers. This could be modeled after existing employer-employee contributions for provident funds and insurance.

3. Wage Security: Minimum wage guarantees or a fair pay structure based on the nature of gig work should be implemented to ensure that gig workers are not subject to exploitative wages.

4. Access to Healthcare and Insurance: Platforms should be required to provide accident insurance and health benefits to gig workers, ensuring that those who face high-risk working conditions are protected.

5. Collective Bargaining Rights: Allowing gig workers to form unions or associations would provide them with a platform to negotiate fair wages and working conditions.

6. State Intervention: State governments must actively ensure the effective implementation of social security schemes for gig and platform workers. Regulatory frameworks should be enforced, and penalties for non-compliance should be strengthened.

The Indian Labour Codes: A Step Toward Reform or a Setback for Workers?

In recent years, India has embarked on a significant overhaul of its labor law landscape, aiming to streamline and modernize the country’s extensive and often fragmented legal framework governing labor rights. The introduction of four new labor codes marks the most comprehensive reform in decades, with the intent to balance the needs of employers and workers, boost investment, and create a more flexible labor market. However, implementing these labor codes has sparked a nationwide debate on whether they represent progress or pose risks to workers’ rights.

The Four Labour Codes: An Overview

The Indian government has consolidated 29 existing labor laws into four codes:

1. The Code on Wages, 2019: This code simplifies wage regulations by consolidating laws related to the payment of wages, minimum wages, and bonuses. It aims to ensure uniformity in the wage structure across the country and provide timely payments to all workers, regardless of sector or state. One of the key features is the introduction of a national minimum wage, which can be adjusted regionally.

2. The Industrial Relations Code, 2020: This code governs the relationship between employers and workers, focusing on the mechanisms for dispute resolution, union formation, and industrial actions such as strikes. It introduces changes that allow for greater flexibility in hiring and firing, particularly for businesses with fewer than 300 workers, who no longer need government permission to lay off workers.

3. The Occupational Safety, Health, and Working Conditions Code, 2020 consolidates laws relating to working conditions, health, and safety standards across industries. It aims to ensure that both formal and informal sector workers are provided with safe working conditions. The code also introduces provisions for workers in new sectors like IT and gig work, although concerns have been raised over its enforcement mechanisms.

4. The Code on Social Security, 2020: This code integrates provisions for social security schemes such as provident funds, pensions, and insurance. Importantly, it extends coverage to gig and platform workers, a growing workforce segment, though implementation details remain a topic of concern for many labor activists.

The Case for the Labour Codes

Proponents of the labor codes argue that these reforms will help address the challenges posed by India’s archaic and complex labor laws, which have long been a deterrent to investment and job creation. Simplifying the legal framework, they say, will make it easier for businesses to comply with regulations, reduce administrative burdens, and encourage both domestic and foreign companies to expand operations in India.

Additionally, by introducing a uniform national wage system and expanding social security benefits, the codes aim to protect vulnerable workers and reduce wage inequality. The inclusion of provisions for gig and platform workers is also a forward-looking step, given the increasing prominence of the gig economy in India.

Concerns from Workers’ Rights Groups

Despite the potential benefits, labor unions and workers’ rights groups have raised several concerns about the labor codes, particularly regarding their impact on worker protections. One of the most contentious issues is the relaxation of rules around layoffs and retrenchments for companies with up to 300 workers. Critics argue that this provision could lead to job insecurity, as employers may now have greater flexibility to terminate workers without government oversight.

Another point of contention is the changes to the rules governing strikes. The Industrial Relations Code requires workers to provide 60 days’ notice before striking, which, according to labor advocates, undermines the right to protest and weakens collective bargaining power.

There are also concerns about the enforcement of the Occupational Safety and Health Code, especially for informal workers, who make up a significant portion of India’s labor force. While the code extends protections to these workers, ensuring compliance and monitoring workplace conditions, particularly in small and medium-sized enterprises (SMEs), remains a significant challenge.

Impact on the Informal Sector

One of the most critical aspects of the new labor codes is their potential impact on India’s vast informal sector, which employs nearly 90% of the workforce. While the government has taken steps to extend social security coverage to informal workers, many fear that these measures may not be adequately enforced, leaving millions of workers without the protections promised under the new laws.

The codes also raise questions about how informal workers, who often lack formal contracts and are paid in cash, will benefit from provisions like minimum wages and overtime pay. Ensuring that these workers are included in the formal economy and receive the benefits they are entitled to will require a significant effort in terms of both policy implementation and enforcement.

The Road Ahead

As India moves toward implementing the new labor codes, there is no doubt that they represent a major shift in the country’s approach to labor regulations. The challenge lies in ensuring that these changes create a fair balance between the needs of businesses and the rights of workers, especially in the context of a rapidly evolving economy and labor market.

To succeed, the government will need to work closely with businesses, labor unions, and other stakeholders to address the concerns raised by critics and ensure that the new labor laws lead to real improvements in working conditions, wages, and social security for all workers.

Ultimately, the effectiveness of the labor codes will depend on how well they are enforced and whether they truly provide a framework that promotes both economic growth and worker welfare. The coming years will be crucial in determining whether these reforms mark a positive step forward for Indian labor law or if further changes will be needed to ensure equitable and sustainable progress.

Shaping HR Policies: The Guiding Force of Shops and Establishments Acts

The Shops and Establishments Acts, enacted by various state governments in India, serve as a cornerstone for regulating working conditions in commercial establishments. These acts mandate specific standards for working hours, wages, holidays, and other employee benefits. They are crucial in shaping HR policies within organizations, ensuring compliance with labor laws, and fostering a healthy work environment.

Key Provisions of Shops and Establishments Acts:

Working Hours: These acts prescribe maximum daily and weekly working hours to prevent employee burnout and ensure a work-life balance. They also stipulate provisions for overtime pay and compensatory off days.

Wages: The Acts define minimum wages that must be paid to employees, protecting them from exploitation and ensuring a decent standard of living. They also outline guidelines for wage revisions and other related benefits.

Holidays: Shops and Establishments Acts mandate certain public holidays and annual leave to provide employees with rest and relaxation. They also specify rules for casual leave, sick leave, and maternity leave.

Other Benefits: Some Acts may also address issues such as health insurance, provident fund, and gratuity, providing employees with additional social security benefits.

Impact on HR Policies:

Compliance: HR departments must ensure that the organization's HR policies are in alignment with the provisions of the applicable Shops and Establishments Act. Non-compliance can lead to legal penalties and damage to the organization's reputation.

Employee Welfare: The Acts promote employee welfare by ensuring fair working conditions and adequate compensation. HR policies should be designed to support employee well-being and create a positive work environment.

Employee Relations: Adherence to the Acts can foster positive employee relations by demonstrating the organization's commitment to fair labor practices. It can help build trust and loyalty among employees.

Challenges and Considerations:

State Variations: The specific provisions of the Shops and Establishments Acts can vary across different states in India. HR departments must stay updated with the relevant laws in their jurisdiction.

Amendments: The Acts may be amended from time to time to address evolving labor market dynamics. HR professionals should monitor these changes and ensure that their policies reflect the latest requirements.

Enforcement: Effective enforcement of the Acts is crucial for protecting employee rights. HR departments can play a role in ensuring compliance and reporting any violations to the relevant authorities.

Suspension of Employee in India: A Comprehensive Guide

Suspension is a disciplinary action often employed by employers in India when an employee commits serious misconduct or breaches company rules. It involves temporarily removing the employee from their duties, usually without pay. While suspension can be serious, it's important to understand the legal framework and procedures involved.

Legal Framework

The Indian Contract Act, of 1872 governs employment contracts. While the Act doesn't explicitly mention suspension, it provides general principles that can be applied to employment relationships. Additionally, various state labor laws and industrial relations acts may contain specific provisions related to suspension.

Grounds for Suspension

Employers can generally suspend an employee on the following grounds:

Serious misconduct: This includes acts like theft, fraud, insubordination, or physical violence.

Gross negligence: This involves a significant failure to perform duties, leading to substantial loss or damage to the employer.

Violation of company rules: Disobeying company policies, procedures, or work ethics can be grounds for suspension.

Procedure for Suspension

When considering suspension, employers should follow a fair and transparent procedure:

Notice or inquiry: The employee should be informed of the allegations against them and allowed to explain their side of the story.

Investigation: The employer should conduct a thorough investigation to gather evidence and determine the validity of the allegations.

Decision: Based on the investigation findings, the employer can decide whether to suspend the employee.

Communication: The employee should be notified of the decision in writing, along with the reasons for suspension and the duration.

Duration of Suspension

The duration of suspension can vary depending on the severity of the misconduct and the employer's policies. It can range from a few days to several weeks or months. During suspension, the employee may receive no pay or only a portion of their salary.

Reinstatement or Termination

After the suspension period ends, the employer may:

Reinstate the employee: If the investigation finds the allegations to be unfounded or the employee has shown remorse and made amends, reinstatement may be considered.

Terminate the employee: If the allegations are proven and the misconduct is serious enough, the employer may decide to terminate the employee's employment.

Important Considerations

Fairness and transparency: The entire suspension process should be fair, impartial, and transparent.

Documentation: It's crucial to maintain proper documentation throughout the process, including the notice, investigation findings, and decision.

Legal advice: Employers should consult with legal professionals to ensure compliance with labor laws and avoid potential legal disputes.